Privacy Policy

Last Updated: August 12, 2026

Lush & Co. ("we," "us," "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your choices, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information We Collect

• You provide: name, email, shipping/billing address, phone number, payment details (processed by our third-party payment provider), order history, and messages you send us.

• Collected automatically: IP address, browser/device type, and browsing behavior on the Site.

• From third parties: delivery updates from suppliers and shipping carriers; fraud-checks from our payment processor.

How We Use It

To process and ship orders, communicate about your order or support requests, send marketing (if you've opted in), improve the Site, prevent fraud, and meet legal obligations.

How We Share It

Because Lush & Co. uses a dropshipping model, your name, address, and order details are shared with the suppliers/makers who fulfil your order, and with our shipping carriers and payment processor. We don't sell your personal information to third parties for their own marketing.

International Transfers

Some suppliers may be located overseas, meaning your information may be processed outside Australia. We take reasonable steps to ensure it's handled consistently with this Policy.

Cookies

We use cookies to keep your cart working, remember preferences, and understand Site usage. You can disable cookies in your browser, though some features may not work properly.

Data Retention

We keep personal information only as long as needed to fulfil orders, meet legal/tax obligations, and resolve disputes.

Your Rights

You can request access to, correction of, or deletion of your personal information, and opt out of marketing at any time, by contacting us below. Under Australian law, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

Children's Privacy

The Site isn't directed at children, and we don't knowingly collect their personal information.

Security

We use reasonable safeguards to protect your information, though no method of transmission is 100% secure.

Changes

We may update this Policy from time to time; the date above reflects the latest revision.

Contact Us

Lush & Co.
Email: Sshewan2009@gmail.com