Shipping Policy

Last Updated: August 12, 2026

Processing Time

Orders are processed within 1–2 business days before shipping. Not processed on weekends or public holidays. Since some items are fulfilled by different suppliers, processing times may vary slightly by product.

Delivery Times & Cost

MethodEstimated DeliveryCost

Standard (Australia)3–7 business daysFree over $50, otherwise $6.95

Express (Australia)1–3 business days$12.95

International7–21 business daysCalculated at checkout

Delivery times are estimates from the ship date, not the order date, and can be affected by carrier delays outside our control.

Order Tracking

You'll receive a confirmation email with tracking once your order ships. Allow 24–48 hours for tracking to update.

Multiple Suppliers

Because we work with multiple small makers and suppliers, items in the same order may ship separately and arrive on different days. You'll get tracking for each shipment.

International Orders

International customers are responsible for any customs fees or import duties charged by their country — these aren't included in your order total, and we're not responsible for customs-related delays.

Address Accuracy

Please double-check your shipping address at checkout. We're not responsible for delays or misdelivery due to an incorrect address. Contact us right away if you spot an error — we can't guarantee changes once an order is processing.

Lost or Delayed Packages

If your order hasn't arrived within the estimated window, contact us and we'll help track it down. If a package is confirmed lost in transit, we'll arrange a replacement or refund per our Refund Policy.

Contact Us

Lush & Co.
Email: Sshewan2009@gmail.com