Refund Policy

Last Updated: August 12, 2026

Return Eligibility

You may request a return or exchange within 30 days of delivery, provided the item is unopened, unused, and in its original packaging.

Non-Returnable Items

For hygiene reasons, opened or used soap, deodorant, and personal care products cannot be returned unless faulty or not as described. Final sale items and gift cards are also non-returnable.

How To Start A Return

1. Contact us with your order number and the item(s) you'd like to return.

2. We'll confirm eligibility and send return instructions.

3. Pack the item securely with proof of purchase.

Please don't send items back before contacting us first.

Return Shipping

• Our error (wrong item, faulty, damaged in transit): we cover return shipping.

• Change of mind: return shipping is the customer's responsibility.

Refund Processing

Once we receive and inspect your return, approved refunds are issued to your original payment method within 7 business days. Your bank may take a few extra days to reflect it.

Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or wrong, contact us within 7 days of delivery with photos and your order number. We'll arrange a replacement, exchange, or full refund at no cost to you.

Reactions or Sensitivities

If a product causes irritation or an allergic reaction, stop use immediately and contact us — even opened items may be considered under our satisfaction guarantee on a case-by-case basis.

Your Rights Under Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law. You're entitled to a repair, replacement, or refund for products that are faulty, not fit for purpose, or don't match their description, regardless of the above terms.

Contact Us

Lush & Co.
Email: Sshewan2009@gmail.com